FAQs

Whereas these terms are sometimes used interchangeably, quite simply, in-home support addresses the daily needs of people that are unable to do it all on their own. On the other hand, Home Health Care requires a licensed health care professional, such as a registered nurse or a licensed therapist, to render or oversee selected services. Emerald Care is a dedicated in-home support organization.

Yes, we carry a Personal Care Agency license with the State of Utah Health Department, along with both General Liability and Workers Compensation insurance.

The most common reason is that many families are challenged to provide their loved ones with the time and effort needed so they can remain living at home. Distance, other responsibilities, and busy lives too often comes into play when addressing the needs of family members unable to do all that is needed. Utilizing an in-home support service can provide a bridge between family member commitments and the needs of their loved ones.

At Emerald Care, there is no corporate structure that dictates the way that we provide services, which allows us greater flexibility in addressing the specific needs of our clients. Perhaps just as importantly, it also means that our people are part of the same community where you live, work, and play.

Our caregivers and CNAs go through the hiring process with our administrator who is a Registered Nurse. Our administrator also completes their initial skill competencies along with ongoing skill competencies and training.

We also periodically meet with our clients and/or family members to ensure that the level of care is meeting all expectations.

• Private Pay. Emerald Care only accepts clients who can self-pay. There are other options to assist with paying for our services including Long-Term Care Insurance, Life Insurance, Annuities, and Reverse Mortgages. Call us and we can help you navigate these other options.

• Medicare and Medicaid.Unfortunately, neither of these cover the cost of in-home services through a licensed personal care agency.

We make every effort to align a caregiver with both the client and the services that are requested. We understand that continuity and one's familiarity with a caregiver is very important, and we make every effort to keep that relationship on-going; however, schedule or other restrictions sometimes makes it difficult to always guarantee.

Yes, of course. We are very flexible in providing only those services and scheduled visits that you request.

All invoices will be mailed directly from our office to you. Your caregiver should never directly receive payment for services.

Please contact us so we may discuss your situation in detail and propose a care plan that specifically addresses your needs. We will help set expectations, give you an idea of cost, and can start the process rolling if requested.