FAQs

Explore the answers to frequenty asked questions about how Emerald Care Management can assist you and your loved ones, with holistic, client-centered elder care.

What is Care Management?
Emerald Care’s Care Management services take a holistic, client-centered approach to helping aging adults and their families experience aging in a safe, supportive, autonomous, and satisfying way. Care Management helps structure a seamless experience, improve quality of care, promote client safety and independence, and relieve anxiety for the client and family.
What does a Care Manager do?
They take a series of steps to help solve problems of aging adults facing health care challenges. They also help the aging adults and their families implement and monitor these solutions. A Care Manager can also provide preventative services with the goal of helping families anticipate possible needs in the future so that everyone feels supported and better prepared. They forge a positive path forward for you and your loved ones.
What is a comprehensive Assessment?
It is a multidisciplinary evaluation in which the multiple problems of our client are uncovered, described, and explained, the resources and strengths of the person are catalogued, need for services assessed, and a coordinated plan of care developed to focus on solutions to the client’s issues.
How do I know if I need Comprehensive Care Management Services?
Are you helping care for a loved one and it’s not going as well as you hoped? This is not at all uncommon. Reasons for care management are varied, but are often due to:
  • Lack of time to give because of other responsibilities.
  • Geographical distance between you and your loved one;
  • Challenging family dynamics;
  • Unfamiliarity or lack of understanding with complex medical or legal issues; and/or...
  • You’re not really sure what to do, what needs to be done, or how to proceed forward?
What are the primary Care Manager services provided by our agency?
We provide consultation, assessment, advocacy, and education using our services which include but aren’t limited to an initial consultation, comprehensive assessment, plan of care, medication management, assistance with returning home from the hospital or a rehabilitation facility, and end of live services.
Is there a fee for the initial consultation and, if so, how much?
No, the initial consultation is complementary and typically one of our Care Managers spends an hour completing this.
What are your professional credentials?
Our three Care Managers are registered nurses in the State of Utah and Certified Care Managers with the National Academy of Certified Care Managers. Our Care Manager in Oregon is also a registered nurse with the Oregon State Board of Nursing.
Are you licensed in your profession?
Yes, see above. Our Care Managers are also Advanced Professional Member of the Aging Life Care Association, formally known as the National Geriatric Care Manager Association.
Are you available for emergencies?
Yes, the after-hours/emergency availability details are provided in our service contract.
Does your company also provide home care services?
Yes, we provide unskilled in-home support services via our Personal Care Ageny in Summit, Wasatch, Salt Lake, and Utah counties in Utah. We do not have nor expect to have this type of service in Oregon.
How do you communicate information?
We can communicate in person and via phone or email.
What are your fees?
Our fees are hourly; please reach out to us to discuss them.

Proud to be a locally owned and woman operated company.
Fully licensed and insured.

Nancy A. Bond, RN, BSN, CMC
Owner/Administrator

Office: 435.640.6972
Fax: 888.850.3044